Returns & Refunds
Every piece at Treasure of India is made by hand, and most are one of a kind. Because a handmade piece cannot be restocked like a factory product, we do not accept returns or exchanges. Please check the photographs, size and details on the product page before you order, and contact us if you would like more photos or a video call first.
Can I return or exchange a piece?
No. Returns and exchanges, including for a change of mind, are not accepted. The only exception is a piece that arrives defective or damaged, as explained below.
What if my piece arrives defective or damaged?
Record a video as you open the package, starting with the sealed parcel, then contact us within 48 hours of delivery at hello@treasureofindia.com or on WhatsApp +91 9911131130 with your order number, the unboxing video and clear photos of the piece and its packaging. Once we have verified the claim, we will offer you a replacement or store credit.
Is an unboxing video required?
Yes. We cannot accept a defect or damage claim without a video of the package being opened. Please start recording before you cut the seal and keep filming until the piece is fully unpacked.
Can I return a bespoke or commissioned piece?
No. Bespoke orders are made only for you, and you approve the piece at each key stage, so we are unable to accept returns or refunds once the final payment is made.
Why does my piece look slightly different from the photos?
Every piece is made by hand, so small variations in colour, texture, line and finish are natural, and dimensions may vary slightly. Screen settings can also change how colours appear. These variations are part of each piece's character.
Does this policy apply to international orders?
Yes. The same terms apply to orders delivered in India and worldwide. Customs duties, import charges and local taxes in the destination country are paid by the buyer. See Shipping & Delivery for delivery times and charges.
How do I contact you about an order?
Email hello@treasureofindia.com or WhatsApp +91 9911131130 with your order number and our team will help.